PRIVACY POLICY
Last Updated: November 8, 2024
This Privacy Policy explains how CalNeuro Research, Inc. (“we,” “our,” or “us”) collects, uses, and discloses personal information from customers, prospective customers, and visitors to our website at www.calneuroresearch.com. This policy is designed to comply with FDA, IRB, GCP, HIPAA, Federal, California, and GDPR requirements.
1. Collection of Personal Information
We collect personal information directly from you through web forms, registrations (online or in-person), reservations, and appointments. This may include:
Contact Information: First and last name, email address, mailing address, and phone number.
Service Details: Information relevant to the services we provide.
Health Information: If you participate in research, we collect health-related data as required by clinical trial guidelines (in compliance with HIPAA). All health data follows informed consent procedures approved by the IRB, ensuring participants understand how their data will be collected, used, and shared. Per 21 CFR Part 11 and IRB protocols, clinical trial data will be anonymized or de-identified unless otherwise consented.
Communications: Emails, feedback, or questions submitted to us.
2. Use of Personal Information
We use personal information to:
Provide medical services and customer support.
Communicate service-related updates, announcements, and changes.
Market products and services with your opt-in consent (via email or SMS).
Facilitate clinical research participation.
Health-related data collected during clinical trials may be used to fulfill regulatory requirements by the FDA or other regulatory bodies, as approved by the IRB.
We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstance.
3. Disclosure of Personal Information
We may share your information to:
Comply with legal obligations (such as laws, subpoenas, or court orders).
Collaborate with service providers assisting with our operations.
Facilitate clinical research participation with partner healthcare providers.
Clinical trial data is not sold and is only shared as required for regulatory or operational purposes, with IRB and CCPA compliance.
4. Information Security
We implement physical, electronic, and managerial safeguards to protect your information. We adhere to HIPAA regulations and FDA cybersecurity guidance, and access to personal and research-related data is limited to authorized personnel, in compliance with GCP guidelines.
In the event of a data breach, affected users will be notified promptly, as required by law.
5. Marketing Communications and Opt-Out Mechanisms
We do not share your opt-in consent with third parties. To unsubscribe from emails, click the “Unsubscribe” link in any email, or to stop receiving text messages, reply with STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE.
6. No Tracking Disclaimer
Our website does not use cookies, web beacons, or other tracking technologies to collect personal data.
7. Telecommunication and Remote Research Visits
We may conduct remote visits using video, audio, or other telecommunications technology. During these sessions, your medical history and data will be discussed, with all confidentiality protections required by law. Remote research visits will follow IRB-approved protocols and comply with FDA standards. Note: Telecommunication carries risks (e.g., technical malfunctions or data breaches). In emergencies, contact 911, as telecommunication visits are not intended for urgent care.
8. CCPA Rights for California Residents
California residents have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the data we collect and use.
Right to Delete: Request deletion of your data (with exceptions).
Right to Opt-Out: Prevent sharing of data that may constitute a "sale" under CCPA.
Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
Clinical trial data may be exempt from some CCPA rights if collected for research purposes under California law. To exercise your rights, email privacy@calneuroresearch.com or call 310-208-7144.
9. Children’s Privacy
Our services are intended for individuals 18 and older and are not directed at children under 13. We do not knowingly collect data from individuals under 13. If such data is inadvertently collected, we will delete it promptly. For concerns, please contact privacy@calneuroresearch.com.
10. International Data Transfers
All personal data is collected, stored, and processed exclusively within the United States. If international data transfers become necessary in the future, we will ensure compliance with all applicable legal requirements and notify participants accordingly.
11. Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Clinical trial records are retained in accordance with FDA Good Clinical Practice (GCP) and IRB guidelines. When no longer needed, data will be securely deleted or anonymized.
12. Arbitration for Dispute Resolution
If a dispute arises, we encourage users to contact us first to resolve the issue. Disputes related to clinical trial participation will follow IRB and FDA-mandated processes before proceeding to arbitration. Arbitration will occur under the rules of the American Arbitration Association (AAA) and will exclude class actions.
13. Changes to This Policy
We may update this policy periodically. Material changes affecting clinical trial data or research participation will require IRB approval and participant notification. All other changes will be communicated via email or posted on our website. Please review this policy regularly to stay informed.
14. Contact Information
For any questions or concerns about this policy or to exercise your rights, please contact us:
Email: privacy@calneuroresearch.com (Attn: US Privacy Officer)
Phone: 310-208-7144
Mail: CalNeuro Research, Inc., 10780 Santa Monica Blvd, Suite 470, Los Angeles, CA 90025, USA